|
One of the founding principals on which Maxum Development is based is that we treat our customers with respect. Our upgrade policy is a good example: Maxum upgrades are reasonably priced, and never required more than once a year. Our free trial software is uncrippled so that potential users can evaluate our applications before committing to a purchase, and our copy protection is kept to a bare minimum in an effort to minimize any inconvenience once you have decided to buy.
We also think you have a right to expect that if you have a question or problem with your software, you can get a prompt, courteous answer from someone that knows what they are talking about. Maxum products are complete, professional packages, and we consider technical support part of that package. At Maxum, we are committed to providing the support you are entitled to.
So if you have a question or comment, please send an e-mail message to:
support@maxum.com
As a small company, we can't guarantee 24 by 7 telephone support, so we don't promise it. We do promise that your e-mail messages will be answered promptly by a knowledgable professional. Please, don't hesitate to contact us because of the black hole that is the support e-mail address at most software companies. Maxum is different.
Mailing Lists
If your question is of general interest, or is of the "How do I..." variety (as opposed to a specific question or problem), consider using the Maxum mailing list related to the product you are using. Posting questions to the list allows you to receive a number of helpful responses, each with slightly different perspective on your problem. At the same time, browsing the list periodically will hopefully give you new thoughts and ideas on how you can make better use of Maxum products.
The mailing lists are also where we post notices and information about new development and beta versions of products. If you are using a beta version, you should subscribe to the mailing list to keep up with the latest information.
You can subscribe and unsubscribe from any Maxum product mailing list using the mailing list Web form.
Contacting Technical Support
All technical support on Maxum products is handled via e-mail. Please send problem descriptions, comments and suggestions, and all technical questions to:
support@maxum.com
When you send questions or problem reports, please always include:
- The platform, computer type, and operating system and version.
- The Maxum product and version you are using.
- A complete description of the problem or question.
- A listing of any other software packages, with versions, that might be invovled.
- A URL at your site, if appropriate, where we can see the problem.
- Any additional details that might help us to reproduce the problem.
Please note that while we understand that urgent issues may come up occasionally, e-mail is simply the most efficient way of handling questions. In all cases, we will make every effort to answer questions on the same business day, with most questions getting answered within a few hours. Of course, especially complex problems that require extensive setup may take longer.
Requests for general information about products and other sales-related questions should be directed to info@maxum.com.
Requests related to orders or other administrative questions, including lost keys/serial numbers, should be sent to customer service at admin@maxum.com.
| 
