Extensive Rumpus documentation is included in the downloadable installation package. Look for it in the "Helpful Info" folder in the disk image (Mac) or at "C:/Rumpus/Helpful Info" (PC). The same documentation articles for the latest version of Rumpus are also available here. If your question isn't answered in the documentation or by Internet search, please contact our support team. |
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Maxum offers free technical support on our products for 1 full year after your license purchase. In fact, we realize that when you are first working with Rumpus is when you are most likely to have questions, so even during an evaluation period, prior to purchase, we will happily answer your technical support questions.
As a small company, we can't guarantee that there will always be someone available to take your phone call, so we don't offer telephone support. Instead, we provide premium e-mail and Web-based support. When using this system, you will receive prompt replies from a knowledgeable person, often in less time than you would wait on hold when calling the call center farm of some big software companies.
To ensure we have the information we need to help you, please complete the contact form to send questions. Technical support questions will normally be answered via e-mail, so be certain to enter your return e-mail address carefully. If your mail account is filtered, be sure you can accept mail from "support@maxum.com" so that our response will be delivered promptly.
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At Maxum, we are proud to offer support and upgrade policies that are far more customer focused than those offered by the software industry in general. We do our best to provide concise and knowledgable answers to every customer question, and offer reasonably priced, flexible upgrade options. For those organizations that require the utmost in security, support timeliness and fixed support costs, we are also pleased to offer an annual premium support plan.
Our premium support plan is available to Rumpus Professional license holders, and offers these benefits:
Priority, unlimited support via e-mail
Upgrades to all Rumpus releases and updates at no additional cost
Regular annual billing
The Premium Support cost is $200 for one Rumpus Pro server, plus $150 for each additional server run by your organization. As noted above, Premium Support contracts include all maintenance and feature upgrades released while the contract is active at no additional cost.
For additional information, please contact us directly at admin@maxum.com. To begin a support contract, complete the form below.