Technical Support

Extensive Rumpus documentation is included in the downloadable installation package. Look for it in the "Helpful Info" folder in the disk image (Mac) or at "C:/Rumpus/Helpful Info" (PC). The same documentation articles for the latest version of Rumpus are also available here. If your question isn't answered in the documentation or by Internet search, please contact our support team.

Support Policy

Maxum offers free technical support on our products for 1 full year after your license purchase. In fact, we realize that when you are first working with Rumpus is when you are most likely to have questions, so even during an evaluation period, prior to purchase, we will happily answer your technical support questions.

As a small company, we can't guarantee that there will always be someone available to take your phone call, so we don't offer telephone support. Instead, we provide premium e-mail and Web-based support. When using this system, you will receive prompt replies from a knowledgeable person, often in less time than you would wait on hold when calling the call center farm of some big software companies.

To ensure we have the information we need to help you, please complete the contact form to send questions. Technical support questions will normally be answered via e-mail, so be certain to enter your return e-mail address carefully. If your mail account is filtered, be sure you can accept mail from "support@maxum.com" so that our response will be delivered promptly.

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Helpful Info - MacOS

Click any help topic to open the article in a new browser tab/window.

Administration Console: The Admin Console allows you to review current activity and optimize your server's performance.
Drop Shipping: Use Rumpus "Drop Shipping" to easily send large files to anyone, anywhere on the Internet.
Event Notices: Get notified via e-mail or trigger other actions when users upload or download files, or when a variety of other events occur.
FAQ: Frequently asked questions, answered.
Folder Sets: Assigning unique privileges to individual folders.
FTP Technical Overview: For those who want to understand the details of how FTP works, and how your network needs to be configured to allow users to reliably connect.
Let's Encrypt: Using the built-in Let's Encrypt SSL certificate function can dramatically simplify securing your Rumpus service.
License: The Rumpus End User License Agreement.
Managing User Accounts: User accounts are generally the most critical setup item administrators face. Understand how to manage them effectively.
Managing Your Server Via Web Browser: This article discusses how you, and other sub-administrators, can manage user accounts from within the Web File Manager.
Monitoring Usage: Keep tabs on what is going on with your server.
Open Directory: Use Open Directory to authenticate user logins.
Port Forwarding: Configuring your network to support a server is often the most difficult step in setting up a Rumpus server. Here's what needs to happen to make sure outside users can connect.
Quick Start: A good first read for new Rumpus administrators.
Remote Administration: How to administer your server from your desktop Mac, or via Web browser from anywhere on the 'net.
Secure Transfers: Learn how to enable HTTPS, FTPS, and SFTP to allow users to connect and transfer data securely.
Server Security: An overview of tips and suggestions for maintaining a secure server.
Upgrading: Upgrading Rumpus to a new version is easy, but a few simple precautions can ensure that upgrades go smoothly.
Upload Center Forms: Need to collect information from users along with file uploads? Upload Center Forms can be created to do just that.
Virus Scanning: Virus scanning is not built into Rumpus, but third party scanners can be invoked when new files are uploaded to your server.
Web File Manager: This article covers a range of topics related to using the Rumpus Web interface.
Web User Account Management: Learn how to manage user accounts from within the Rumpus Web interface.
WebDAV: Rumpus supports FTP, HTTP, FTP, FTPS, SFTP and WebDAV, a protocol that is useful for mobile users, in particular.
What's New: Review the change history of Rumpus.

Helpful Info - Windows

Click any help topic to open the article in a new browser tab/window.

Administration Console: The Admin Console allows you to review current activity and optimize your server's performance.
Active Directory: Use LDAP to authenticate user logins.
Drop Shipping: Use Rumpus "Drop Shipping" to easily send large files to anyone, anywhere on the Internet.
Event Notices: Get notified via e-mail or trigger other actions when users upload or download files, or when a variety of other events occur.
FAQ: Frequently asked questions, answered.
Folder Sets: Assigning unique privileges to individual folders.
FTP Technical Overview: For those who want to understand the details of how FTP works, and how your network needs to be configured to allow users to reliably connect.
Let's Encrypt: Using the built-in Let's Encrypt SSL certificate function can dramatically simplify securing your Rumpus service.
License: The Rumpus End User License Agreement.
Managing User Accounts: User accounts are generally the most critical setup item administrators face. Understand how to manage them effectively.
Managing Your Server Via Web Browser: This article discusses how you, and other sub-administrators, can manage user accounts from within the Web File Manager.
Overview: A good first read for new Rumpus administrators.
Port Forwarding: Configuring your network to support a server is often the most difficult step in setting up a Rumpus server. Here's what needs to happen to make sure outside users can connect.
Secure Transfers: Learn how to enable HTTPS, FTPS, and SFTP to allow users to connect and transfer data securely.
Server Security: An overview of tips and suggestions for maintaining a secure server.
Updating: Upgrading Rumpus to a new version is easy, but a few simple precautions can ensure that upgrades go smoothly.
Web File Manager: This article covers a range of topics related to using the Rumpus Web interface.
What's New: Review the change history of Rumpus.

Support Request Form

All fields are optional, but we are able to provide the best support when you complete as much of this form as possible.

Start by supplying your contact information.
Your Name
E-Mail Address
Phone Number
Your system setup information.
Serial Number
Rumpus Control Version
Rumpus Daemon Version
Server OS & Version
Local IP Address
WAN IP Address
Describe the question or problem.
Topic (Brief Description)
Full Problem Description
Please tell us how to access your server to check for problems or see first-hand the behavior in question.
Server Name or Address
Test Username
Test Password
Additional Comments	Please include other details required for us to reproduce or review the problem

Premium Support Contracts

At Maxum, we are proud to offer support and upgrade policies that are far more customer focused than those offered by the software industry in general. We do our best to provide concise and knowledgable answers to every customer question, and offer reasonably priced, flexible upgrade options. For those organizations that require the utmost in security, support timeliness and fixed support costs, we are also pleased to offer an annual premium support plan.

Our premium support plan is available to Rumpus Professional license holders, and offers these benefits:

Priority, unlimited support via e-mail

Upgrades to all Rumpus releases and updates at no additional cost

Regular annual billing

The Premium Support cost is $200 for one Rumpus Pro server, plus $150 for each additional server run by your organization. As noted above, Premium Support contracts include all maintenance and feature upgrades released while the contract is active at no additional cost.

For additional information, please contact us directly at admin@maxum.com. To begin a support contract, complete the form below.

Sign Up
Your Name
Company Name
E-Mail Address
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Phone Number
Current Rumpus Pro Serial Number

Payment
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Expiration Date
Security Code